Core Charge Policy

What is a core charge?

A core charge is a refundable deposit added to the price of certain parts. It exists to encourage the return of the old part, or "core," so it can be rebuilt.

How does a core charge work?

Say you buy a fuel injector with a $200.00 core charge. You pay the price of the injector plus the $200.00 at checkout. When you send back the old injector and the manufacturer accepts it for rebuild, the $200.00 is refunded to you.

Core acceptability is determined by the manufacturer, not by Canadian Diesel Online. Cores that are missing major components or have been disassembled may receive reduced credit or no credit.

Returning your core

All core returns require an RGA (Return Goods Authorization). Request one through our Return Portal.

Once you have your RGA number:

  • Drain all fluids, where applicable.
  • Package the core securely, ideally in the box the new part arrived in.
  • Write your RGA number on the outside of the package.
  • Ship with a carrier that provides tracking.

Cores sent without an RGA number may be refused or delayed.

BD Diesel cores

BD Diesel cores are returned directly to BD Diesel, not to us. Use BD's supplied core return paperwork and follow the instructions included with your order. BD deducts the cost of return freight from the core refund.

Time limits

Core credits are generally accepted within 90 days of purchase. Where a manufacturer or supplier specifies a different core return period, that period takes precedence. After the applicable period has passed, credits are at CDO's discretion.

Core condition

Core acceptability is determined by the manufacturer. We are not able to overturn a manufacturer's decision, and questions about a rejected core should be directed to them.

Cores that are missing major components, disassembled, or damaged beyond what the manufacturer considers rebuildable may receive reduced credit or no credit.

Refunds

Core refunds are processed to the original payment method within 7 days of manufacturer inspection. Your financial institution or card issuer may require additional time to post the funds.

Return freight

Canadian Diesel Online does not reimburse shipping charges on core returns.

Other returns

This page covers core returns only. For product returns, warranty claims, and all other return types, see our Returns Page.