We want to make the return process as straightforward as possible. If you need to return an item, please contact Canadian Diesel Online within 30 days of purchase to request a Return Merchandise Authorization (RMA).

All returns must be approved before being shipped back. Items returned without authorization may be refused or returned to the customer at the customer’s expense.

Return Eligibility

To be eligible for return:

• A return request must be made within 30 days of purchase.
• The item must be unused, uninstalled, and in resalable condition.
• All original packaging, instructions, hardware, accessories, and components must be included.
• The product and packaging must not be damaged, altered, written on, or otherwise modified.
• Proof of purchase and a valid RMA are required.

Canadian Diesel Online reserves the right to refuse any return that does not meet these requirements.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 30% of the item’s purchase price.

Restocking fees may vary depending on the product, manufacturer or supplier requirements, condition of the returned item, and costs associated with processing the return.

Any restocking fee applicable to your return will be deducted from the refund.

Special, Custom & Made-to-Order Products

Special-order, custom-built, made-to-order, programmed, tuned, or otherwise customized products are final sale and are not eligible for return or refund, unless otherwise approved by Canadian Diesel Online.

This includes products that have been specifically ordered, manufactured, configured, or modified for the customer’s vehicle or application.

Electronic Products

Electronic devices require prior approval before they can be returned.

Electronics that have been opened, installed, connected, programmed, registered, licensed, married to a vehicle, or otherwise activated are not eligible for return or refund unless the product is determined to be defective and is eligible for warranty coverage.

Defective electronic products may be subject to the manufacturer’s warranty process rather than a return or refund.

Installed or Used Products

Products that have been installed, used, modified, damaged, or show signs of installation are not eligible for return unless otherwise approved.

If you believe a product is defective, please contact us before removing, modifying, replacing, or returning the product. Defective products may be covered by the manufacturer’s warranty and may require inspection or troubleshooting before replacement or credit is authorized.

Shipping & Freight Charges

Unless the return is the result of an error by Canadian Diesel Online, all return shipping costs are the responsibility of the customer.

Original outbound shipping and freight charges are non-refundable and may be deducted from the refund, including shipping charges that were not separately displayed or were included as part of a free or discounted shipping promotion.

Any additional freight, brokerage, duties, or other costs associated with returning the product are the customer’s responsibility unless otherwise approved by Canadian Diesel Online.

We strongly recommend using a shipping service that provides tracking and adequate insurance. Canadian Diesel Online is not responsible for returned products that are lost or damaged in transit.

Incorrectly Ordered Products

Customers are responsible for confirming vehicle application, fitment, specifications, and compatibility before ordering.

If an incorrectly ordered product is otherwise eligible for return, it may be returned in accordance with this policy. Applicable shipping costs and restocking fees will apply.

If you are unsure whether a product will fit your vehicle, please contact us before ordering and our team will be happy to assist.

Product Images & Descriptions

Product images are provided for reference and may not always represent the exact appearance, packaging, colour, configuration, or components of the product received.

A difference between a product image and the actual product does not necessarily mean the product is incorrect or defective.

If the product is otherwise eligible for return, it may be returned within the applicable return period; however, shipping and restocking fees may apply.

Damaged, Missing or Incorrect Items

Please inspect your order as soon as it arrives.

If your shipment arrives damaged, contains the wrong product, or is missing an item, contact Canadian Diesel Online as soon as possible with your order information and photos of the product, packaging, and shipping label where applicable.

Please do not install or use an incorrect or damaged product before contacting us.

Refunds

Once an approved return has been received and inspected, we will confirm the amount eligible for refund.

Applicable restocking fees, original freight charges, return shipping charges, or other non-refundable costs will be deducted from the refund where applicable.

Approved refunds will be returned to the original payment method.

We process approved refunds as quickly and efficiently as possible; however, financial institutions and card issuers may require up to 14 days to complete the refund and post the funds to your card or account.

Manufacturer Policies

Certain products may be subject to additional manufacturer or supplier return requirements.

Where applicable, manufacturer restrictions, restocking fees, warranty procedures, or return requirements may affect whether a product can be returned and the amount eligible for refund.

Final Sale Items

All blowout and clearance sale items are final sale and are not eligible for return or refund.

Other products specifically identified as Final Sale at the time of purchase are also not eligible for return.

How to Start a Return

To request a return, please use our Return Portal or contact Canadian Diesel Online.

Receiving an RMA does not guarantee a refund. Final return approval and refund amounts are determined after the returned product has been received and inspected.

We understand that plans can change. If you need to cancel all or part of an order, please contact Canadian Diesel Online as soon as possible.

Submitting a cancellation request does not guarantee that an order can be cancelled. Orders may begin processing with Canadian Diesel Online or one of our suppliers shortly after they are placed.

Once we receive your request, our team will confirm the current status of the order before the cancellation is finalized.

Orders Not Yet Processed or Shipped

If the order or item has not yet been processed, packaged, shipped, or committed with a supplier, we will make every reasonable effort to cancel it.

Supplier and Direct-Ship Orders

Some products are ordered from or shipped directly by our manufacturers and suppliers. Once a supplier has processed, picked, packaged, manufactured, or otherwise committed an item, cancellation may no longer be possible.

If a supplier permits cancellation but charges a cancellation or restocking fee, that fee may be deducted from the customer’s refund. Any non-refundable freight or other charges incurred as a result of the order may also be deducted.

Special and Custom Orders

Special-order, custom-built, made-to-order, programmed, tuned, or otherwise customized products may not be eligible for cancellation once processing or manufacturing has begun.

Orders That Have Shipped

Once an order has shipped or entered transit, it cannot be cancelled. If eligible, the item may be returned after delivery in accordance with our Return Policy. Applicable return shipping costs, original freight charges, and restocking fees may apply.

Refunds

When a cancellation is approved, you will receive a refund confirmation notice. We process approved refunds as quickly and efficiently as possible; however, financial institutions and card issuers may require up to 14 days to complete the refund and post the funds to your card or account.

The refundable amount will be returned to the original payment method. Any applicable cancellation, restocking, freight, or other non-refundable charges will be deducted from the refund.

A cancellation is considered confirmed only after Canadian Diesel Online has reviewed the request and provided confirmation that the cancellation has been approved.

Core returns DO require an RGA (Return Goods Authorization).

To obtain a Return Authorization Number, please visit our Return Portal.

• Core credit returns are generally accepted within 90 days of purchase. Where a manufacturer or supplier specifies a different core return period, that period takes precedence. After the applicable period has passed, credits are at CDO’s discretion.
• After receiving an RGA#, drain all fluids (if applicable) and package the item securely.
• Use a carrier with tracking. Return shipping costs are not reimbursed.
• Refunds (core value) are processed to the original payment method within 7 days after manufacturer inspection. Once processed, your financial institution or card issuer may require additional time to post the funds.
• Core acceptability is determined by the manufacturer. CDO is not responsible if a core is deemed unacceptable. Contact the manufacturer for details.
• Cores missing major components or disassembled may receive reduced or no credit.