If you’ve changed your mind and are not entirely satisfied with your purchase, simply return the unused item within 30 days for an exchange or refund. A receipt and the item’s original packaging are required for all returns and exchanges. Please note all shipping charges are the responsibility of the customer. No returns on electronic devices without prior arrangements. We reserve the right to charge up to a 20% restocking fee, as a rule we try to avoid charging restocking fees but on some items we may have to. Any Special/custom order items are not be eligible for return.
Product images may not be a direct representation of the final product. Unfortunately not all Manufacturers send out individual and/or updated images of each product released. Returns due to this will be accepted within 30 days of original purchase. However, shipping charges will be the responsibility of the customer.
Core returns DO require an RGA (Return Goods Authorization)
To obtain a Return Authorization Number Please call
Core credit returns will be accepted within 90 days of original purchase. After 90 day’s the core credit refunds will be at the discretion of Canadian Diesel Online (CDO).
After you have obtained an RGA# please return your product core for credit, first drain all fluids, if any, from the product.
Canadian Diesel Online (CDO) recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core.
The credit card or payment method used for the purchase of the product giving rise to the core return will be credited within 7 days with the core’s original invoiced value after inspection by manufacturer.
Core acceptability is at the discretion of the manufacturer, Canadian Diesel Online (CDO) is not responsible if the manufacturer deems a core to be unacceptable for refund, for what determines a cores unacceptability please consult with the manufacturer.
Cores that have been disassembled or have missing and/or damaged major components may not receive full core credit and/or may not be acceptable as cores.