Canadian Diesel Online (CDO) Privacy Policy
Effective Date: 01/01/2023
Last Updated: 19/08/2026
Our Commitment to Privacy
Canadian Diesel Online (CDO) values the trust you place in us. We are committed to maintaining the accuracy, confidentiality, and security of your personal information (“Personal Information”).
This Privacy Policy explains how we collect, use, and protect the information you provide through our website, purchases, and communications.
Our policy follows the Ten Privacy Principles established by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability
Canadian Diesel Online (CDO) is responsible for all Personal Information under its control. We have designated a Privacy Officer to ensure compliance and to answer any questions regarding our privacy practices.
2. Identifying Purposes
Before or at the time Personal Information is collected, we will identify the purposes for which it is being gathered. Common purposes include:
- Processing and fulfilling orders
- Responding to customer service inquiries
- Sending updates, promotions, or newsletters (only if you opt in)
- Improving our website and services
- Measuring and improving the performance of our advertising and marketing
3. Consent
We collect, use, or disclose Personal Information only with your knowledge and consent, except where required or permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Limiting Collection
CDO will only collect the Personal Information necessary to fulfill the identified purposes. We do not collect more information than is reasonably required to serve you.
5. Analytics, Advertising, and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors find and use our site. This helps us improve our website, our product selection, and our customer experience.
We also work with analytics and advertising providers to measure the performance of our marketing. To support this, we may share limited customer information — such as an email address — with these providers in an encrypted, non-readable form. This encryption is one-way, meaning the original information cannot be recovered from it. We do not sell your Personal Information.
You can control cookies through your browser settings. Doing so may affect how parts of our website function.
6. Service Providers and Storage Outside Canada
We use third-party service providers to operate our business, including payment processing, order fulfillment, website hosting, email communications, and analytics and advertising measurement. These providers may only use your Personal Information to provide services to us, and are required to protect it.
Some of these providers operate outside of Canada, including in the United States. As a result, your Personal Information may be stored or processed outside Canada and may be accessible to law enforcement and national security authorities of those jurisdictions.
7. Limiting Use, Disclosure, and Retention
Personal Information will only be used or disclosed for the purposes for which it was collected, unless otherwise consented to or required by law. We retain your information only as long as necessary to fulfill those purposes or as required by regulation.
8. Accuracy
We strive to ensure that Personal Information is accurate, complete, and up to date. You may request corrections to your information at any time.
9. Safeguarding Your Information
Your Personal Information is protected by appropriate security measures based on its sensitivity.
Is my credit card information safe?
Yes. All credit card transactions are processed through secure, PCI-compliant third-party payment processors. CDO does not store any credit card information on our website or servers.
When you see https:// in your browser, your data is encrypted via SSL (Secure Socket Layer) technology for your protection.
10. Openness
We are transparent about our privacy practices. This Privacy Policy is available on our website at all times, and we welcome any questions you may have about how we handle your data.
11. Customer Access
You may request access to your Personal Information, verify its accuracy, and request updates or corrections. For security purposes, we may ask for identification to confirm your request.
12. Handling Inquiries and Complaints
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:
Canadian Diesel Online (CDO) Privacy Officer
Phone: 1-855-390-4932
Email: sales@canadiandieselonline.ca
Before we provide any information or correct inaccuracies, we may ask you to verify your identity. We will respond to all inquiries within a reasonable timeframe.
If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by mail at 112 Kent Street, Ottawa, Ontario K1A 1H3.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.